Frequently Asked Questions.

We deliver to the municipalities of Guimarães and Vizela. Deliveries are made Monday to Saturday, from 08:00 to 20:00.

Local delivery costs €5.50 for purchases under €29.99 and is free from €29.99, within a 10 km radius of São Paio de Vizela, subject to availability. Check the options at checkout; if local delivery does not appear, contact us for confirmation.

Portugal and Spain: free standard MRW shipping from €49.99 worth of items, with a total transport weight of up to 2 kg (packaging included). France: free standard MRW Economy shipping from €89.99, also up to 2 kg. The offer does not cover express services or the independent FV Delivery service. For other conditions, shipping costs appear at checkout.

For online store purchases, shipping options are presented at checkout according to the destination and weight, with local delivery available when available. The FV Delivery service is independent and includes NOW, SAME DAY, and NIGHT. See Delivery & Shipping or FV Delivery.

For purchases with a shipping weight over 10 kg, transport is available upon request, subject to a quote and prior approval from FamilyVale; automatic MRW prices do not yet cover this bracket. Contact FamilyVale.

After confirmation, you will receive a notification with the delivery status. For additional questions, contact us via WhatsApp for an immediate response.

At checkout, MB WAY, credit/debit card, Multibanco, and Klarna are available. The available options may vary by country and order; check the methods presented before paying.

Yes. All payments are processed through certified and encrypted systems. FamilyVale never stores card data.

All second-hand items are inspected by the FamilyVale team before being published. The condition of each piece is indicated on its respective product page.

Yes. We accept items for evaluation and potential sale through our platform. Fill out the form on the "Sell to FamilyVale" page and we will contact you within 48 hours.

All CBD products sold by FamilyVale comply with current Portuguese legislation. The products are presented for decorative use and are intended exclusively for adults over 18.

For distance purchases, you generally have 14 days after receipt to exercise your right of free withdrawal, with legally provided exceptions. You may inspect the items to check their characteristics. See Exchanges & Returns or contact us.

Contact us immediately with photos of the item and the packaging. We will resolve it as a priority — exchange, refund, or credit, whichever you prefer.