General Terms & Conditions of Sale

Updated on October 11, 2026

1. Publisher / Seller

Owner and seller: José Pedro do Vale Monteiro
Business activity: sole proprietorship (Portugal)
Trade name: FamilyVale
NIF (Tax ID): 270669876
Registered office: Calçada de São Domingos 66, 4815-743 São Paio Vizela, Portugal

2. Contact

Portugal:
Tel.: +351 932 217 540
Email: info@familyvale.pt

Supplementary administrative identification — France

José Pedro do Vale Monteiro, entrepreneur individuel (EI) · SIREN 103 293 171 · SIRET 103 293 171 00015 · 59 Rue de Ponthieu, Bureau 326, 75008 Paris, France (administrative domicile, no face-to-face service). This French identification is distinct from the Portuguese activity and does not change the seller indicated above for purchases at familyvale.pt.

3. Scope of application

These conditions apply to sales made at familyvale.pt. The physical FamilyVale store is scheduled to open soon; these conditions do not announce current face-to-face service. The French operation is distinct and is not identified by these Portuguese tax details. Any order implies acceptance of these conditions.

4. Products

Products are described with the greatest care, including their essential characteristics and state of conservation where applicable. Photographs and descriptions are intended to inform the consumer; any errors or discrepancies will be handled without prejudice to legal rights regarding pre-contractual information and product conformity.

5. Prices

Prices are indicated in euros, all taxes included. FamilyVale reserves the right to change its prices at any time. Products are billed at the price in effect at the time the order is validated.

6. Order

The order is validated upon payment confirmation. A confirmation email is sent to the address provided by the customer. FamilyVale reserves the right to cancel any order in case of suspected fraud or manifest error.

7. Payment

Payment is due immediately at the time of ordering. The payment methods accepted are indicated during the purchase process. Transactions are secured via Shopify Payments.

8. Delivery

Delivery times and costs are indicated on the Delivery & Shipping page and in the checkout process. FamilyVale monitors deliveries made through carriers, without prejudice to consumer rights and the legal obligations applicable to the seller. Local deliveries are arranged by appointment, from Monday to Saturday, from 8:00 AM to 8:00 PM.

9. Right of withdrawal

Under Decree-Law no. 24/2014, consumers generally have 14 days after receipt to exercise their right of free resolution without indicating a reason, except for legal exceptions. You may examine the goods in the manner necessary to establish their nature, characteristics, and functioning, and may be held liable for depreciation resulting from excessive handling. In the event of a valid free resolution, payments received, including standard initial delivery, will be refunded in accordance with the law. Direct return costs may be borne by the consumer when duly informed and legally permitted. See Exchanges & Returns.

10. Second-hand products

Second-hand goods sold by a professional to consumers benefit from the legal guarantee of conformity provided for in Decree-Law no. 84/2021. As a rule, the period is three years; for used movable goods, it may be reduced to 18 months by valid agreement between the parties, in cases permitted by law. The previously described characteristics and signs of use are communicated transparently, without excluding the consumer's legal rights.

11. Guarantees

All new products benefit from the legal guarantee of conformity (3 years, under DL no. 84/2021) and the guarantee against hidden defects, in accordance with applicable Portuguese legislation.

12. Liability

FamilyVale's liability is determined by applicable law. No provision in these conditions excludes or limits mandatory consumer rights, including rights associated with the lack of conformity of goods, or other liabilities that cannot be legally excluded.

13. Personal data

Collected data is processed in accordance with our Privacy Policy and the GDPR.

14. Governing law

These T&Cs are subject to Portuguese law. In the event of a dispute, an amicable solution will be sought as a priority. In the absence of an agreement, the courts of the Guimarães judicial district will have jurisdiction.