FamilyVale · ComplaintsDecree-Law no. 156/2005 · Updated 2017
Your voice matters
Complaints Book.
We take all complaints seriously. You can file a complaint online via the official portal or contact us directly so we can resolve the situation.
Legal information: Under the terms of Decree-Law no. 156/2005 of September 15, as amended by Decree-Law no. 74/2017 of June 21, the FamilyVale commercial establishment provides a Complaints Book to its customers. The electronic version of the complaints book is available on the official consumer portal at www.livroreclamacoes.pt.
Official Portal
Access the Portal ↗
File a Complaint Online
To submit a formal complaint via the Electronic Complaints Book (LRE), access the official Portuguese Government portal. Your complaint will be registered and forwarded to the relevant authority.
Direct contact
Speak with us directly.
Would you prefer to resolve the situation directly with us? Fill out the form and we will respond within a maximum of 15 business days, as provided by law.