Privacy Policy
Updated on October 2, 2026
1. Data Controller
Data Controller: José Pedro do Vale Monteiro
Activity: sole proprietorship (Portugal)
Trade name: FamilyVale
Tax ID (NIF): 270669876
Registered office: Calçada de São Domingos 66, 4815-743 São Paio Vizela, Portugal
Email: info@familyvale.pt
2. Data collected
During your browsing and purchases, we may collect the following data:
- Name, surname, email address
- Shipping and billing address
- Phone number
- Payment data (processed directly by Shopify Payments — not stored by FamilyVale)
- Browsing data (cookies, IP address, pages visited)
3. Purposes of processing
- Process and track your orders
- Ensure customer service
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with our legal obligations
4. Legal basis
- Performance of a contract (order processing)
- Consent (newsletter, non-essential cookies)
- Legitimate interest (service improvement)
- Legal obligation (invoicing, accounting)
5. Data retention
- 3 years for customer data (from the last interaction)
- 10 years for billing data (legal obligation)
6. Data sharing
Your data is never sold. It may be shared with:
- Shopify Inc. (hosting and payment)
- Carriers (delivery)
- Competent authorities (legal obligation)
7. Your rights (GDPR)
- Right to access your data
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object
To exercise these rights: info@familyvale.pt
You may also file a complaint with the CNPD (National Data Protection Commission): www.cnpd.pt
8. Cookies
Please see our Cookie Policy for more information.
9. Security
We implement all appropriate technical and organizational measures to protect your data against any unauthorized access, loss, or disclosure.
10. Changes
This policy may be updated at any time. The date of the last update is indicated at the top of this page.